UNDER CONSTRUCTION |
We calculate shipping charges using "live" FedEx, U.S. Postal Service, and UPS rates. When you add a part to your Shopping Cart, change a quantity or change your address, the Cart automatically recalculates shipping based on the weight and size of your order and your postal (zip) code. As you're building your order, you'll always know the full delivered cost -- before you've entered your credit card number or any other personal information.
We try to make our shipping charges match what carriers charge us. We do not consider shipping a "profit center" -- on the contrary, we pass on to customers the discounts we receive from carriers. For some orders, the shipping cost does include more than just the postage you see on the box you receive. Examples include:
* Additional fees charged by our suppliers for shipping special-order items directly to consumers
* Costs of inbound shipping from suppliers who will not ship internationally to us before forwarding them on to you (applies only to international or APO/FPO orders of certain low-volume parts)
* Impact of choosing higher-cost suppliers for some parts so everything on an order can ship together (when the cost difference between suppliers is lower than the cost of shipping a separate box)
If any of these situations exists with your order, it's reflected in the shipping cost you see before you submit the order. We never add extra charges after the order is submitted--what you agree to pay when you enter the order is what you will be charged.
To minimize shipping costs:
If you believe the shipping cost on your order is not being calculated correctly, please let us know before you submit the order. If our database contains an incorrect weight for a part, or there is some other problem with our system, we will fix it promptly. Problems are very rare, though. In most cases, when shipping costs seem high it's because it just costs a lot to transport big, bulky items and to deliver to distant places.
Auto Tech Plus orders ship from multiple locations using several different carriers. If the tracking number is 12 or 15 digits (numbers), the package shipped via FedEx. If the tracking number starts with 1Z, T or D, or is 11 digits long, it shipped via UPS . If your order included large body parts and the tracking number is a 9-digit number, it shipped via Con-Way truck freight. International and APO/FPO customers: if the tracking number starts with E or L and ends with US, it shipped via U.S. Mail. Carriers take up to 24 hours to update information on their web sites, so please don't worry if tracking results are not available immediately.
Please allow 24 hours for your order to process. Orders placed by noon central time usually ship the same day but we cannot guarantee that an order will ship the same day it is placed. Orders do not ship on weekends. Customer is responsible for ensuring that FedEx, UPS, and/or any other carrier used can deliver to specified shipping address.
Our catalog contains applications for cars sold in the United States and Canada. We welcome customers throughout the world. But if your vehicle was built for a different market (including American cars sold outside the U.S.), please use caution when ordering. Our parts (especially emission or safety-related parts) may not fit models sold in other markets. And though our return policies apply equally to US and international orders, shipping international returns can be expensive.
Shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside the US. If such fees are due, you may be asked to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information (e-mail Customer Service) but a final determination can only be made by local authorities.
We will ship to APO/FPO addresses if the item does not exceed USPS limits on size and weight (108 inches in combined length and girth or 70 pounds in weight). Shipping costs for APO addresses include postage and insurance. Since not all of our shipping locations can ship via the mail, shipping costs for some parts include extra charges for shipping the parts to a mail-enabled location.
U.S. Mail shipping is available to Alaska, Hawaii and international locations, but only for certain parts (some parts ship from locations that do not have mail pickup). If you don't see a Mail shipping option for your international order, you may try choosing parts from another manufacturer (this may allow your order to be filled from a mail-enabled warehouse).
Everything we sell is returnable for full credit within 30 days (except certain special order and discontinued items identified in our catalog as "No Return"). If you're not satisfied with something or you just decide you don't need it, you can obtain return instructions using our Order Status page or by sending e-mail to info@autotechplus.com (in your email, please tell us your order number, the part number and the reason for the return). If a part doesn't fit, don't try to "make it fit" and risk damaging the part or your car (or yourself). We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start the repair.
Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Returned items must be complete, clean and unused, and in their original packaging. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.
Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost.
Refunds typically take 1-2 weeks to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card payments will receive credit to the same card used to place the order). You will receive email confirmation when the refund has been issued.
Some of the parts we sell are remanufactured. These parts are identified in our catalog as "remanufactured" or "reman."
For parts like alternators and master cylinders, the basic body (a complex and expensive metal casting) usually is very durable. But components, like bushings and seals, can wear out and cause the part to fail. Replacing just the worn components can be very cost-effective, helps protect the environment, and produces very reliable results.
Remanufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge.
To receive credit, cores (except for complete engines and transmissions) must be returned within six months of the date your order was placed. Complete engine and transmission cores must be returned within two weeks from the date your order is delivered.
Cores must be complete, rebuildable, fit the same vehicle application and be returned in the box the remanufactured part came in. This means the part you send back needs to have whatever components (like pulleys) came on the remanufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won't be working well (or you wouldn't have replaced it) but it can't be smashed, rusted solid, or otherwise unusable. (We rarely reject a core. If the part came off a running vehicle and just wore out--no problem. But please don't send a part that's been soaking in junkyard mud for 5 years and expect to receive core credit!)
Shipping charges on cores aren't refundable. (Before sending back a core, you'll need to decide if the core deposit is worth the shipping cost.) As with any return, before returning a core you must obtain and follow return instructions via email.
All our products, except those marked "Closeout" in our catalog, carry the full manufacturer's warranty (visit our warranty page for a summary). Closeout items do not carry a manufacturer warranty (but still are covered by our Return Policy). We sell the most recognized brands in the industry, so you can buy with confidence. But like other retailers, we do not offer any product warranty of our own.
If you install a part and it doesn't work properly or doesn't last as long as it should, please contact us first, and we'll assist you in making contact with the manufacturer to file a warranty claim. Depending on the nature of the problem, the manufacturer may send a representative to examine your vehicle or ask that the part be returned to the factory for inspection. (Be sure to save your Auto Techh Plusreceipt as proof of purchase.)
If you have questions about the warranty on a particular part, please e-mail us.
Privacy Policy
Effective - August 10, 2007
This statement discloses the privacy practices for the autotechplus.com web site. This policy statement answers the following questions:
1. What personally identifiable information of yours or third party personally identifiable
information that is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of
information under autotechplus.com control
7. How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should first contact Customer Service at customerservice@autotechplus.com
Information Collection and Use
autotechplus.com recognizes your right to confidentiality and is committed to protecting your privacy. We are the sole owner of information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. autotechplus.com collects information from our visitors at several different points on our web site.
Personal Information
We request and store contact information from customers (specifically: name, phone number, e-mail, billing, and shipping addresses) and financial information (such as credit card numbers, expiration dates, and tax status). This data is collected for billing purposes and to fill your orders. If we have trouble processing an order, this information is used to contact you.
autotechplus.com may store and process personal information to better understand your needs and how we can improve our products and services. We may use that information to contact you regarding your autotechplus.com order fulfillment, or to notify you about future promotions.
To provide you with the best shopping experience possible, we also gather information about our customers' shopping patterns. This includes the frequency with which they visit our site, the length of those visits, and the kinds of products they shop for.
Sharing Information
Personally identifiable information will not be given, rented, loaned, or sold to any other third party, unless we are legally required to do so, as described below. We may share non-personal, summary, or aggregate customer data with other third parties.
Change, Update or Deactivate Account
If you do not wish to be contacted for any reason other than order fulfillment, please change your profile in My Account . To change your preference for being contacted for promotions, simply log in to your customer profile and remove the check mark from the box that gives your consent to receiving future promotional information. If the personal information we have on file for you needs to be corrected or updated, please log in to My Account and revise your profile. To deactivate your account, please contact Customer Service by clicking here.
Security
To provide the highest level of protection for your personal and financial information, we employ security measures that meet or exceed industry standards. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. The personal information and credit card information you enter are encrypted using secure socket layer (SSL) encryption technology before being transmitted over the Internet. Credit card information is securely stored in a database that is separate from our Web site and not directly connected to the Internet.
Cookies
In order to provide our customers with the best possible shopping experience at autotechplus.com, we use a feature on your Internet browser called a "cookie." Cookies are small files created on your computer’s hard drive. We use cookies to let us know that you are a prior customer. We also use cookies to retrieve certain information previously provided by you to autotechplus.com, so you will not need to reenter this information every time you visit the site. We will not use cookies to store personal information and/or credit card numbers. Cookies by themselves cannot be used to find out the identity of any user. Until you specifically tell us, we will never know who you are, even though we may assign a cookie to the browser on your computer.
With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or Help screen to learn more about these functions. With cookies blocked or disabled, you will be able to browse for parts and related items on the autotechplus.com site, but you cannot actually purchase them. You also cannot use the Diagnose function with cookies disabled.
External Links
This site contains links to other sites. autotechplus.com is not responsible for the privacy practices or the content of such Web sites.
Required Disclosure
Although autotechplus.com makes every effort to preserve your privacy, we may need to disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.
Notification of Changes
autotechplus.com reserves the right to modify its privacy policy. If we decide to change our privacy policy in any material respect, we will post those changes on our home page so our guests are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner that is materially different from that stated at the time it was collected, we will notify customers via e-mail. Customers will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site, we prefer that you contact us via e-mail: customerservice@autotechplus.com